Customer Account Manager

Do you enjoy working with a diverse customer set on a variety of tasks ranging from customer on-boarding to account development?

We are looking for someone to be the initial customer-facing company representative, someone who is professional, positive and efficient. The Customer Account Manager role is a cross-functional role with responsibilities that include customer care, business development and sales.

This person is essential to ensuring a smooth customer experience from first use to operational integration and secondary sales. High customer satisfaction is a company-wide commitment. All company resources are at your disposal to help you succeed.   

Key Responsibilities

White Glove Customer Service

  • Ensure customer satisfaction and instrument utilization, manage sales order processing, ensure the timely and successful delivery of solutions according to customer needs and objectives

  • Support both sales and technical support managers on customer account matters

  • Build customer relationships, research organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones.

  • Track customer account details between engineering, sales and finance

  • Facilitate proactive (outbound) customer communications

  • Facilitate reactive (inbound) customer communications

Relationships

  • Build and maintain strong, long-lasting customer relationships

  • Partner with customers to understand their business needs and objectives

  • Effectively communicate value propositions

Other

  • Able to travel on an ad hoc basis. Opportunities include occasional trade shows/conferences and customer training

  • Must work from office in New London, NH

Skill & Qualifications

The ideal candidate has a technical and customer service background.

  • BA/BS business, marketing or technical degree

  • Self-starter, highly motivated and self-managing

  • Proven ability to articulate the distinct aspects of products and services

  • Excellent listening, verbal and written communications skills

About Orange Photonics
We are a four-year-old New Hampshire based startup with a great team and plans for rapid growth. Our cutting edge analytical technology offers quality control data to companies within the rapidly evolving cannabis industry. We offer a robust benefits package which includes health coverage, dental coverage, paid time off and equity participation to eligible employees. Apply today!

To Apply
If you would like to be considered for this position please send your cover letter and resume to careers@orangephotonics.com.