Do you enjoy working with a diverse customer set on a variety of tasks? We are looking for someone to be the initial customer-facing company representative, someone who is professional, positive and efficient. The person in this cross-functional role will handle phones, customer order entry, order status updates and light technical support. The Customer Care Specialist will work across departments in support of a smooth customer experience.
High customer satisfaction is a company-wide commitment. All company resources are at your disposal to help you succeed.
White Glove Customer Care
Answer and return phone calls and emails in support of customer inquiries related to orders, delivery, basic technical support
Triage and document technical support tickets
Enter customer order details into internal system
Track customer order details between sales, finance and production
Support both sales and technical support managers on customer account matters
Build and maintain strong customer relationships
Work with customers to understand their business needs and objectives
Effectively communicate value propositions, technology and set expectations
Facilitate proactive (outbound) customer communications
Facilitate reactive (inbound) customer communications
Maintain customer focus. Advocate for the customer, and also effectively represent Orange Photonics in case escalation and other difficult customer situations.
Skill & Qualifications
The ideal candidate has a technical and customer service background.
BA/BS business, marketing or technical degree or experience in a similar role
Excellent listening, verbal and written communications skills
Self-starter, highly motivated and self-managing
Must work from the New London, NH office
About Orange Photonics
We are a four-year-old New Hampshire startup with a great team. Our cutting-edge analytical technology offers quality control data to companies within the rapidly evolving cannabis and hemp industry. We offer a robust benefits package which includes health coverage, dental coverage, paid time off and equity participation to eligible employees. Apply today by sending your cover letter and resume to email@example.com.